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Customer Success Manager - BonJOOR

April 30, 2026

Customer Success Manager - BonJOORPlease note, this position will be based in West Coast US. This person must work according to standard PST hours. Ideal schedule would be Monday-Wednesday 10am-7pm PT and Thursday-Friday 8am-5pm PT.Founded in 2010, JOOR now services more than 14,000 brands and over 600,000 buyers across 150 countries, processing an incredible $1.7B in wholesale transaction volume each month. Backed by Macquarie Group, Battery Ventures, Canaan Partners & ITOCHU, JOOR is a Series D start-up that provides the world's most recognized brands and retailers with a digital wholesale management platform that transforms the way these businesses work.With a CEO recently named a Glossy 50 "Changemaker in the Fashion Industry" and inducted into Forbes' "50 Over 50" 2022 class, JOOR is attracting top talent to drive market dominance. With our team of 150+ experts, we maintain an established global presence with employees in key markets in North America, Europe and APAC.What we are looking for :<ul style="min-height:1.5em"><li>Develop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the client’s business case and business strategy</li><li>Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment</li><li>Understand and assess customer requirements, level of adoption of the service and corporate structure as it applies to JOOR roll out and adoption</li><li>Foster a sense of urgency, professionalism and execution that establishes a new level of expected customer service performance</li><li>Be an advocate for client feature requests and work cross functionally with our Product, QA and Data team to help move projects forward</li><li>Drive increased engagement for new and existing customers</li><li>Strategize and identify how the team can increase renewal rates and keep our churn rate near zero</li><li>Strategically expand our revenue in accounts through cross-sell and upsell</li><li>Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores</li><li>Drive new business growth through greater advocacy and reference ability</li></ul>We would LOVE to hear from you:<ul style="min-height:1.5em"><li>2+ years of experience managing accounts or owning a book of business required</li><li>Experience in fashion wholesale and or using JOOR is a plus</li><li>3-5 years of relevant work experience in SaaS, Account Management or Strategy Consulting preferred</li><li>Excellent presentation, written, and oral communication skills</li><li>Strong negotiation and sales skills</li><li>Experience collaborating with cross-functional teams a plus</li><li>A proactive, consultative account manager</li><li>An ability to handle difficult upselling and reselling conversations</li><li>A scrappy go-getter</li></ul>What We Offer:<ul style="min-height:1.5em"><li>Access to international trade shows and market weeks to see the product in action</li><li>Collaborate with our teams around the world</li><li>Private Medical, Dental, & Vision coverage</li><li>Opportunities for growth and development through various internal initiatives</li><li>Transparency into the state of our business via quarterly all-hands meetings, showcasing the company’s performance in relation to revenue and growth.</li></ul>The anticipated base salary for this position is $70-80K. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience attained, certifications or other professional licenses held where applicable. This position is also eligible for performance-based variable earnings.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Excited about the role but still not 100% you fit the criteria? We would still love to hear from you!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...