<h2><strong>ABOUT</strong></h2> <p>Property Leads is a marketing/pay-per-lead company that generates inbound and motivated seller leads in the real estate investor space. We are a team of driven individuals with lofty goals for the company and ourselves. Many companies describe themselves as families. We are more of a high-performance sports team looking to win the yearly championship. The ideal candidate is highly driven, enjoys working, is fun and friendly, and is willing to face challenges head-on in a fast-paced, ever-evolving environment.</p> <h2><strong>ROLE</strong></h2> <p>This is <strong>not a passive support role</strong>.</p> <p>As a Customer Success Representative at Property Leads, you are on the front lines of client relationships — responsible for <strong>retention, coaching, and saving accounts</strong>. You will spend a large portion of your day communicating directly with real estate investors via phone, SMS, email, and community channels.</p> <p>You will help clients:</p> <ul><li>Understand the value of our leads</li><li>Improve their acquisition processes</li><li>Stay bought-in during tough moments</li><li>And ultimately close more deals</li></ul> <p>This role requires someone who can handle <strong>constant pressure, frequent complaints, and high emotional intensity</strong> — and still show up energized, solutions-focused, and ready to win the next conversation.</p> <h2><strong>RESPONSIBILITIES</strong></h2> <ul><li>Speak with clients daily via phone, text, and email — especially during high-friction situations</li><li>Handle objections, complaints, and frustration with confidence and composure</li><li>Perform “reverse sales” turning unhappy clients into retained, long-term customers</li><li>Coach investors on how to improve their lead handling, follow-up, and conversion</li><li>Build real relationships not just transactions (be someone clients actually like talking to)</li><li>Stay active in Facebook groups and community channels to support and engage clients</li><li>Respond to inquiries within 30 minutes and drive resolution within 24 hours</li><li>Partner with internal teams (sales, refunds, ops) to resolve complex issues</li><li>Maintain accurate records of all client interactions in CRM systems</li></ul> <h2><strong>REQUIREMENTS</strong></h2> <ul><li>2+ years in customer success, account management, or retention-focused roles</li><li>Strong verbal communication skills (phone confidence is a must)</li><li>Proven ability to handle objections and retain customers</li><li>Experience building relationships with clients over time</li><li>Highly organized and able to manage multiple conversations simultaneously</li><li>Real estate or investor-facing experience is a strong plus</li></ul> <h2><strong>RESULTS</strong></h2> <ul><li>Response time: <30 minutes</li><li>Resolution time: <24 hours</li><li>Maintains 80%+ client retention after first 30 days without issuing credits</li><li>Builds strong rapport — clients recognize them by name and are willing to engage on calls</li><li>Generates consistent positive feedback (calls, texts, reviews, or direct praise)</li><li>Actively engages clients in Facebook groups and community channels (not just reactive support)</li><li>Takes full ownership of problems and does not pass clients between teams without context or follow-through</li><li>Follows up after resolution to confirm satisfaction (not just closing tickets)</li><li>Keeps leadership informed on trends, recurring issues, and client sentiment</li></ul> <p><strong>WHO THIS ROLE IS FOR</strong></p> <p>This role is for someone who:</p> <ul><li><h2>Doesn’t shy away from the phone — you’d rather call than email</h2></li><li><h2>Has a high stress tolerance and doesn’t take things personally</h2></li><li><h2>Can hear complaints all day and still show up positive and focused</h2></li><li><h2>Is obsessive about winning and improving — both for yourself and your clients</h2></li><li><h2>Thrives in a fast-paced, high-demand environment</h2></li><li><h2>Enjoys building relationships and earning trust over time</h2></li><li><h2>Is comfortable being pushed, challenged, and held accountable</h2></li></ul> <p><br></p> <p><strong>WHO THIS ROLE IS </strong><strong><em>NOT</em></strong><strong> FOR</strong></p> <ul><li><h2>Someone looking for a quiet, low-stress support job</h2></li><li><h2>Someone who avoids conflict or difficult conversations</h2></li><li><h2>Someone who prefers structured, slow-moving environments</h2></li><li><h2>Someone who takes customer frustration personally</h2></li></ul> <h2><strong>SALARY</strong></h2> <ul><li>$60,000 - $ 85,000 USD annual salary</li></ul> <h2><br></h2> <h2><strong>BENEFITS</strong></h2> <ul><li>Comprehensive benefits package (Health, Dental, Vision).</li><li>401k with a match</li><li>Fast-moving team, low bureaucracy, high ownership</li><li>Flexible remote work environment.</li></ul>