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Customer Support Specialist

May 12, 2026

About Us: Founded by the co-founder of Gumtree, InvestEngine is built for modern, long-term investors. We combine market-leading automation with exceptionally low costs to make investing powerfully simple. We now have over £2.8 billion in assets under management, have more than doubled in size over the past year, and have won multiple industry awards. We have a powerful product, a fast-growing customer base, and a team obsessed with building a better investing experience. Your Role: We are looking for a Customer Support Specialist to work closely with our UK-based team. We want someone who will focus on getting into the details of problems. Your job will involve addressing customers' queries, collaborating with the Development team on technical matters, assisting our Operations team in handling additional queries, and reaching out to users more efficiently than with any other service. As a small but growing team, we’ll want you to actively participate in all aspects of the business with a ‘can-do’ and ‘roll your sleeves up’ attitude. We’re a start-up, and you’ll need to be willing to take on responsibility. You’ll be instrumental in the growth of an exciting new service for investors in the UK, which we then plan to take international. Key Responsibilities: <ul><li>Supporting customers with onboarding and information requests by communicating effectively in a professional manner </li><li>Performing Account Opening and Closing processing, including ISA Transfers </li><li>Supporting other client communication channels, like our Forum and social media </li><li>Knowledgeable about our service and able to explain that to customers in a simple but accurate way </li><li>Managing workflow queues and mailboxes </li><li>Undertaking prompt and appropriate action to address complaints </li><li>Working collaboratively with departments across the business</li></ul>And With Our Help: <ul><li>Ensuring that all client-service-related activities are fully in compliance with the processes and procedures for the firm's AML and KYC obligations </li><li>Understanding the regulatory requirements relating to Financial Crime, Advice, Complaints, and Treating Customers Fairly</li></ul>What You Will Need: <ul><li>Good command of English</li><li>Excellent communication skills, both written and oral </li><li>Ability to use own initiative and work independently </li><li>Advanced knowledge of MS Office, including Word and Excel </li><li>Procedure and controls mindset and identify improvements to processes </li><li>Experience of working with Helpdesk (we use Zendesk)</li></ul>What We Offer:Impact from day one You’ll take on meaningful work from the start, tackling real challenges that drive the stability, efficiency, and growth of our business.Room to grow As we scale, you’ll have opportunities to expand your responsibilities, influence how we work, and help shape our long-term direction.Transparent and open culture We share decisions openly, keep communication channels clear, and encourage collaboration across every part of the business.Supportive, high-calibre team Work alongside talented professionals who are experts in their fields — smart, driven, and generous with their knowledge.Our Hiring Process<ol><li>Gamified cognitive assessment to understand how you think and problem-solve + a role-specific task</li><li>Competency interview focused on your experience and technical expertise</li><li>Leadership interview to explore alignment with our culture, values, and strategic direction</li></ol>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...