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Field Service Representative II, Cardiopulmonary

April 30, 2026

As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives.Creating LivaNova and ultimately building a new premier medical device company has been an exciting time for us! In response to our growth, we have an opportunity for a Field Service Representative II to join our Cardiopulmonary team.Under general supervision, inspects, services, and repairs equipment on which training has been provided. Makes frequent contact with the home office to receive assignments and to review service problems. May obtain assistance of more qualified personnel to solve extremely difficult or complex problems.ESSENTIAL JOB FUNCTIONS<ul><li>Performs preventive maintenance within scheduled time frames on equipment in assigned territory.</li><li>Sells service business within the territory as appropriate and works closely with sales to continue a strong LIVANOVA presence in territory.</li><li>Provides corrective maintenance on equipment within assigned territory.</li><li>Ensures quality standards are met or exceeded in the performance of services provided.</li><li>Responsible and accountable for all assigned company assets including tools, test equipment, inventory, computers, pagers, corporate cards, documentation, “intellectual property”, etc.</li><li>Completes timely paper work, documentation, and administrative tasks per organizational policy and procedures.</li><li>Maintains an action plan of personal development and training through goals and objectives to improve job skills and overall industry and product knowledge.</li><li>Responsible for maintaining financial cost effectiveness within the assigned territory.</li><li>Works effectively with coworkers, other departments and customers.</li><li>Communicates accurate technical findings to enable thorough analysis of problems, root causes and resolutions.</li><li>Performs other additional duties or projects as assigned.</li></ul>KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED<ul><li>Requires high level of organizational and territory management skills.</li><li>Demonstrated ability to manage self.</li><li>Requires consistent performance in the ability to use logical methods to identify and solve</li><li>equipment related problems.</li><li>Demonstrated strong interactive people skills, a high degree of customer relations skills and the</li><li>ability to relate well to a wide variety of people.</li><li>Strong focus on customer relations and timely resolution of problems.</li><li>Demonstrated accountability for field service administrative tasks.</li><li>Strong analytical and problem solving skills relating to solving equipment problems.</li><li>Stand 90% / Sit/Walk 10%</li><li>Availability for call 24/7</li><li>Lift 0-50 lbs</li><li>Grip, grasp, push, pull</li><li>Kneel, stoop, bend, twist, reach above the shoulders</li><li>Repetitive use on computer</li><li>Pinch repetitively</li><li>Oral Comprehension</li><li>Communication Skills</li><li>Written Comprehension</li><li>Mathematical Reasoning</li><li>Memorization</li><li>Spatial Orientation</li><li>Blood borne pathogen exposure</li><li>Around 75% travel</li></ul>EDUCATION AND EXPERIENCE <ul><li>Requires 2 years of Technical College or equivalent</li><li>Minimum of 3 years as a Field Service Representative or Hospital Technician</li></ul>Pay TransparencyThe salary range for this position is $75,000- $85,000 base + bonus potential.Employee benefits include: <ul><li>Health benefits – Medical, Dental, Vision</li><li>Personal and Vacation Time</li><li>Retirement & Savings Plan (401K)</li><li>Employee Stock Purchase Plan</li><li>Training & Education Assistance</li><li>Bonus Referral Program</li><li>Service Awards</li><li>Employee Recognition Program</li><li>Flexible Work Schedules</li></ul><h2>Welcome to impact. Welcome to innovation. Welcome to your new life.</h2>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...