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Field Training & Support Specialist

April 30, 2026

ABOUT OUR COMPANY RS Technologies Inc. ("RS") - RESILIENT STRUCTURES for a reliable grid - is a leading manufacturer specializing in high-performance composite utility structures. Our poles are utilized in transmission, distribution, substation, and communication applications, offering a lighter, more durable, and longer-lasting alternative to wood, steel, and concrete. Since 2003, our poles have served over 500 customers across 30 countries. RESILIENT STRUCTURES operates globally, with manufacturing facilities in Tilbury, Ontario; St. George, Utah; and Houston, Texas, ensuring worldwide distribution of our ultra-resilient poles. Key Responsibilities <ul style="direction: ltr; unicode-bidi: embed;" type="disc"> <li style="vertical-align: middle;">Consult with customers in recommending safe and efficient tools, work methods and equipment with the implementation of RS poles. </li> <li style="vertical-align: middle;">Organize, develop and deliver training material including presentations and demonstrations in various mediums, such as conference calls, on site meeting rooms and in the field, adapting to the conditions as necessary to accommodate the customer.</li> <li style="vertical-align: middle;">Provide subject matter expertise and contribute to the development on a vast library of technical documentation and references.</li> <li style="vertical-align: middle;">Research tools, equipment and procedures as required to better assist the development of RS work methods, technical bulletins, and training materials.</li> <li style="vertical-align: middle;">Collect data as directed.</li> <li style="vertical-align: middle;">Plan and arrange travel and accommodation with efficiency in mind.</li> <li style="vertical-align: middle;">Participate in meetings, provide reports, and provide support to the technical services team and other lines of business as part of the greater RS team. </li> </ul> QUALIFICATIONS <ul style="direction: ltr; unicode-bidi: embed;" type="disc"> <li style="vertical-align: middle;">Demonstrate the ability to work alone with minimal direction while prioritizing and self-managing workload and forecast.</li> <li style="vertical-align: middle;">Demonstrate the ability to solve problems with limited resources.</li> <li style="vertical-align: middle;">Demonstrate the ability to collect data, perform field research, and communicate results in a fast-paced, growing environment.</li> <li style="vertical-align: middle;">Demonstrate and maintain a knowledge of computer applications such as Microsoft Office including MS Outlook, PowerPoint, Excel, and Word, and other applications required for expense submissions and communication.</li> <li style="vertical-align: middle;">Demonstrate the ability to interpret technical drawings and designs.</li> <li style="vertical-align: middle;">Understanding of compressive and tension loads, strength of materials, area, volume, density, and their applications in both imperial and metric units.</li> <li style="vertical-align: middle;">Excellent verbal and written communication skills, with the ability to present complex concepts to both technical and non-technical audiences.</li> <li style="vertical-align: middle;">Demonstrated ability to work cross-functionally and influence without. </li> </ul> <h1>WORK LOCATION:</h1> Remote/Field <h1>WORKING CONDITIONS:</h1> <ul> <li>Ability to travel primarily within the USA, possibly with some international destinations.</li> <li>Willing to travel to and lodge in areas in post-storm recovery conditions with minimal services.</li> <li>Must possess the ability to work alone without compromising safety.</li> <li>Capable of walking on rough terrain and uneven surfaces.</li> <li>Ability to work outside in extreme weather conditions (i.e., heat, rain, wind, cold, etc.).</li> <li>Ability to perform physical work including lifting materials and tools up to 50 lbs., prolonged sitting, and standing in all types of climate and weather conditions.</li> </ul> <h1>EXPENSES & EQUIPMENT</h1> Expenses: Pre-approved expenses (travel, meals, accommodation, etc.) will be borne by RS and paid within thirty (30) days of the Consultant providing an expense report with receipts. Work-related travel in a personal motor vehicle will be reimbursed at a fixed rate. Equipment Provided: RS may provide an RS email address, business cards, and an RS laptop with peripheral hardware at no cost. EEO/AA Employer M/F/D/V.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...