[Hiring] Telephonic Triage Nurse @Gentiva

Role Description

We are seeking a dedicated Telephonic Triage RN to join our clinical call center team. This position is responsible for providing high-quality triage and nursing support over the phone for hospice patients and families during after-hours, holidays, and peak volume times.

The Telephonic Triage Nurse provides timely, expert guidance and support over the phone to hospice patients and families. This critical nursing role includes:

  • Assessing symptoms
  • Prioritizing calls
  • Managing urgent care needs
  • Determining when an in-person visit is necessary

Part time shift, no benefits:

  • Sunday: 11a-730p
  • Monday: 5p-130a
  • Tuesday: 10a-630p
  • Wednesday: 10a-630p
  • Thursday: 10a-630p
  • Friday: 10a-630p
  • Saturday: 10a-630p

Qualifications

  • Graduate of an accredited nursing program
  • Current Registered Nurse (RN) license in a NLC Compact State
  • Three (3) years of clinical nursing experience
  • At least two (2) years of experience in hospice, oncology, long-term care, or home health
  • Bachelor’s degree in nursing (BSN) preferred
  • Prior experience in telephone triage strongly preferred
  • Proficiency in EMR systems and Microsoft Office Suite
  • Current CPR certification, valid driver’s license, and automobile insurance

Requirements

  • Reliable high-speed internet (minimum 10 MBPS download / 5 MBPS upload)
  • Dedicated, quiet workspace
  • Comfortable wearing a headset up to 12 hours
  • Ability to navigate multiple computer screens (dual monitors + laptop)
  • Ability to report to nearest Gentiva branch if needed due to equipment issues

Skills and Traits for Success

  • Deep knowledge of hospice care and end-of-life needs
  • Strong patient assessment and communication skills
  • Ability to remain calm, clear, and compassionate in emotional or urgent situations
  • Adaptable, dependable, and solutions-focused
  • Strong documentation and time management capabilities
  • Sensitivity to diverse backgrounds and experiences

Benefits

  • Competitive Pay
  • 401(k) with Company Match
  • Career Advancement Opportunities
  • National & Local Recognition Programs
  • Teammate Assistance Fund
  • Medical, Dental, Vision Insurance
  • Mileage Reimbursement or Fleet Vehicle Program
  • Generous Paid Time Off + 7 Paid Holidays
  • Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
  • Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
  • Free Continuing Education Units (CEUs)
  • Company-paid Life & Long-Term Disability Insurance
  • Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Legalese

  • This is a safety-sensitive position
  • Employee must meet minimum requirements to be eligible for benefits
  • Where applicable, employee must meet state specific requirements
  • We are proud to be an EEO employer
  • We maintain a drug-free workplace
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...