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Lead Management Specialist (Job ID: FERDJ1)

May 1, 2026

IMPORTANT - Watch this quick Loom video on how to get hired: <a href="https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0" target="_blank">https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0</a>C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH <div style="margin-left:-15px;"><table style="border:none;border-collapse:collapse;" width="617"><colgroup><col width="169"><col width="448"></colgroup><tbody><tr><td style="border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;">JOB TITLE</td><td style="border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;">Lead Management Specialist</td></tr><tr><td style="border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;">JOB ID</td><td style="border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;">FERDJ1</td></tr><tr><td style="border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;">INDUSTRY</td><td style="border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;">Lead management / iPhone BuyBack</td></tr><tr><td style="border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;">LOCATION</td><td style="border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;">PH / LATAM</td></tr><tr><td style="border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;">JOB STATUS</td><td style="border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;">Full Time</td></tr><tr><td style="border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;">WORK SCHEDULE</td><td style="border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;">9 am to 6 pm Monday to Friday PST</td></tr><tr><td style="border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;">SALARY</td><td style="border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;">$6 - $8 per hour </td></tr><tr><td style="border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;">TARGET START DATE</td><td style="border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;">ASAP</td></tr></tbody></table></div> <div style="margin-left:-17px;"><table style="border:none;border-collapse:collapse;" width="619"><colgroup><col width="619"></colgroup><tbody><tr><td style="border-bottom:1px solid #000000;vertical-align:top;background-color:#434343;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:619px;">ROLE OVERVIEW</td></tr></tbody></table></div> About the Client: The client operates a phone-resale business, driven primarily by Facebook Ads. Leads come in via Messenger, where potential sellers inquire about pricing for their devices. The client negotiates and closes deals, then meets sellers in person to complete bulk purchases. The business is fast-paced and highly dependent on quick response times to maximize conversions and maintain a steady flow of deals. About the Role: The Virtual Assistant will be responsible for managing inbound leads from Facebook Messenger and GoHighLevel, ensuring fast response times, providing quotes based on a pricing sheet, and setting appointments for the client. This role is highly execution focused and requires strong responsiveness, basic negotiation skills, and the ability to manage multiple conversations at once. The goal is to free up the client’s time so they can focus on closing deals in person and scaling the business. Key Responsibilities Lead Response & Engagement<ul><li style="list-style-type:disc;">Respond to inbound leads quickly (within the first 5 minutes) via Facebook Messenger and GoHighLevel</li><li style="list-style-type:disc;">Maintain active conversations with multiple prospects simultaneously</li><li style="list-style-type:disc;">Ensure all messages are handled with urgency and professionalism</li></ul> Quoting & Negotiation<ul><li style="list-style-type:disc;">Provide pricing to leads using a predefined pricing sheet</li><li style="list-style-type:disc;">Apply basic negotiation techniques when needed</li><li style="list-style-type:disc;">Transition conversations smoothly toward agreement and next steps</li></ul> Appointment Setting & Calendar Management<ul><li style="list-style-type:disc;">Schedule meetings between the client and qualified leads</li><li style="list-style-type:disc;">Coordinate availability and confirm appointments</li><li style="list-style-type:disc;">Handle rescheduling when necessary</li></ul> Follow Ups & Lead Management<ul><li style="list-style-type:disc;">Follow up with warm and hot leads who have not completed the process</li><li style="list-style-type:disc;">Re-engage prospects who showed interest but did not finalize</li><li style="list-style-type:disc;">Ensure no high-potential leads are left unattended</li></ul> Light Administrative Support<ul><li style="list-style-type:disc;">Share lead details such as names and key info with the client</li><li style="list-style-type:disc;">Keep basic tracking of conversations and outcomes</li><li style="list-style-type:disc;">Support the simple organization of the daily lead flow</li></ul> Qualifications & Skills Must<ul><li style="list-style-type:disc;">Experience handling inbound messages, chat support, or lead response</li><li style="list-style-type:disc;">Strong written communication skills in English</li><li style="list-style-type:disc;">Ability to respond quickly and manage multiple conversations</li><li style="list-style-type:disc;">Basic experience with appointment setting or calendar coordination</li><li style="list-style-type:disc;">Comfortable using messaging platforms and simple CRMs</li><li style="list-style-type:disc;">Understanding of sales negotiation and objection handling</li></ul> Preferred<ul><li style="list-style-type:disc;">Experience with Facebook Messenger lead handling</li><li style="list-style-type:disc;">Familiarity with GoHighLevel or similar CRM tools</li><li style="list-style-type:disc;">Exposure to lead generation or appointment setting roles</li></ul> Personality Traits<ul><li style="list-style-type:disc;">High sense of urgency and responsiveness</li><li style="list-style-type:disc;">Patient and able to handle indecisive or non-serious leads</li><li style="list-style-type:disc;">Proactive and reliable</li><li style="list-style-type:disc;">Detail-oriented and organized</li><li style="list-style-type:disc;">Strong communicator with a persuasive tone</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...