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[Remote] Disability Bridge Technical Claims Specialist
Note: The job is a remote job and is open to candidates in USA. MetLife is one of the world’s leading financial services companies, and they are seeking a Disability Bridge Technical Claims Specialist. This role involves providing technical assistance and coaching to disability claims professionals to ensure performance excellence and adherence to key performance indicators.
Responsibilities
- Lead operational excellence and continuous improvement efforts by partnering with Unit Leaders to drive individual, team, and overall OKR performance, serving as a subject matter expert for claims processes, procedures, and risk‑based decision making
- Create actionable insights, training materials, and improvement plans by analyzing quality results, exceed authority reviews, QA proficiency scores, and performance data, translating findings into targeted coaching, training, and measurable outcomes
- Oversee claim quality, financial accuracy, and decisional integrity through exceed authority, quality, block, and inventory reviews, ensuring consistent application of policies, procedures, and risk management standards across teams and sites
- Manage team performance and development activities, including coaching complex claim handling, supporting onboarding and mentoring, conducting regular 1:1 discussions, monitoring metrics, and addressing opportunities that impact productivity, quality, and customer experience
- Develop disability claims professionals through structured feedback, individualized coaching, in‑service training, and ongoing education on new or updated procedures, while reinforcing proficient behaviors and supporting overall capability growth
- Coordinate cross‑functional and cross‑site collaboration with Unit Leaders, business consultants, training partners, systems teams, and peers to resolve discrepancies, support multidisciplinary claim discussions, align on best practices, and ensure consistent, accurate claim administration
Skills
- 4+ years of management and project management experience demonstrating strong leadership, coaching skills and planning and organizational skills
- Extensive knowledge of IDI, STD, LTD, group disability, Workers Compensation, ERISA, Social Security and state laws
- Strong analytical and decision-making skills with a focus on producing results
- Creative problem-solving abilities and the ability to think outside the box
- Excellent interpersonal and communication skills in both verbal and written form
- Excellent customer service skills proven through internal and external customer interactions
- Demonstrated conceptual thinking, risk management, ability to handle complex situations effectively
- Organizational and time management skills
- Ability to effectively manage multiple systems and technology resources
- Bachelor's degree
- 10+ years of LTD Insurance Claims experience
Benefits
- Comprehensive health plan that includes medical/prescription drug and vision
- Dental insurance
- No-cost short- and long-term disability
- Company-paid life insurance
- Legal services
- A retirement pension funded entirely by MetLife
- 401(k) with employer matching
- Group discounts on voluntary insurance products including auto and home
- Pet
- Critical illness
- Hospital indemnity
- Accident insurance
- Employee Assistance Program (EAP)
- Digital mental health programs
- Parental leave
- Paid time off
- Paid holidays
- Volunteer time off
- Tuition assistance
Company Overview