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Sales Closer & Lead Conversion Specialist (Job ID: UNEMJ1)

May 1, 2026

IMPORTANT - Watch this quick Loom video on how to get hired: <a href="https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0" target="_blank">https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0</a>C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH Sales Closer & Lead Conversion SpecialistJOB ID:UNEMJ1INDUSTRY:Sales/Automotive/Consumer ServicesLOCATION:LATAM (Spanish required)JOB STATUS:Part Time 30 hours (Growing into Full Time)WORK SCHEDULE:12pm to 6pm Monday to Friday ESTSALARY:$8 - $9 per hour + commissionsTARGET START DATE:ASAP ROLE OVERVIEWAbout the Client:The client is a fast-growing mobile auto detailing company based in Miami, operating with five service vans and a strong reputation for high-quality service and outstanding customer experience. They generate leads primarily through Meta ads, Google Local Services, and organic channels such as Instagram, TikTok, and referrals. With over 400 five-star reviews and a loyal base of recurring maintenance clients, the business is focused on scaling its operations, improving sales processes, and maximizing revenue opportunities from existing and incoming leads.About the Role:The client is seeking a Sales & Lead Conversion Specialist who will take full ownership of the lead management and sales process. This role is focused on converting inbound leads into booked appointments, re-engaging past leads, and increasing customer lifetime value through maintenance plan enrollments. The ideal candidate will bring structure, organization, and proven sales strategies into a business that currently lacks a formal sales system, while maintaining a warm, customer-first approach aligned with the company’s brand.Key ResponsibilitiesLead Management & Response<ul><li>Respond to all inbound leads across WhatsApp, Meta Business Suite, email, and calls in a timely manner</li><li>Prioritize speed to lead and ensure consistent follow-up across all communication channels</li><li>Maintain organized tracking of conversations and lead status</li><li>Manage incoming leads with direct access to the company’s scheduling system, including full authority to book appointments on behalf of the business.</li></ul>Sales Closing & Conversion<ul><li>Qualify and convert inbound leads into booked appointments</li><li>Use consultative selling techniques to guide prospects toward purchasing services</li><li>Handle objections and drive conversations toward closing</li></ul>Lead Retargeting & Reactivation<ul><li>Re-engage old and unconverted leads through calls, messages, and follow-ups</li><li>Implement structured follow-up sequences to maximize conversion rates</li><li>Identify missed revenue opportunities and actively recover them</li><li>Audit and consolidate all existing leads from WhatsApp, Meta inbox, and Google Local Services into a centralized system as a first priority before retargeting begins</li></ul>Maintenance Plan Upselling<ul><li>Follow up with completed service clients to upsell monthly maintenance plans</li><li>Conduct post-service calls to ensure satisfaction and introduce recurring services</li><li>Increase retention and recurring revenue through consistent outreach</li></ul>Process Improvement & CRM Organization<ul><li>Bring structure to the current sales workflow and implement best practices</li><li>Suggest and help implement a CRM or improved lead tracking system if needed</li><li>Continuously optimize sales scripts, follow-ups, and workflows</li><li>Candidates must be comfortable building a lead organization system from scratch, as there is currently no CRM or spreadsheet in place. All leads are scattered across WhatsApp, Meta, and Google Local Services.</li></ul>Reporting & Performance Tracking<ul><li>Provide weekly updates on leads contacted, appointments booked, closing rate, and revenue recovered from previously unconverted leads.</li></ul>Qualifications & SkillsMust<ul><li>Proven experience in sales, lead conversion, and closing deals</li><li>Experience managing inbound leads across multiple channels</li><li>Strong English communication skills, both written and verbal</li><li>Ability to confidently handle calls and close sales over the phone</li><li>Organized and process-driven mindset</li><li>Comfortable working with CRMs or learning new tools quickly</li><li>Spanish proficiency</li></ul>Preferred<ul><li>Experience in service-based businesses or appointment-based sales</li><li>Experience with WhatsApp Business, Meta Business Suite, or similar platforms</li><li>Background in high-ticket or consultative sales</li><li>Experience setting up or improving sales systems or processes</li></ul>Personality Traits<ul><li>Warm, friendly, and customer-oriented communication style</li><li>Proactive and persistent with strong follow-up habits</li><li>Confident and not afraid to pick up the phone</li><li>Solutions-oriented with the ability to suggest improvements</li><li>High energy and positive attitude aligned with a premium service brand</li><li>Resilient and comfortable handling rejection</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...