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Sr. Associate, Clinical Applications Services & Support - GEM

May 2, 2026

At Alcon, we are inspired by the meaningful work we do to help people see brilliantly. As the global leader in eye care, we boldly innovate, champion progress, and act with speed. We recognize and celebrate the contributions of our people, offering career opportunities that empower growth and fulfillment. Together, we go above and beyond to make a lasting impact on the lives of our patients and customers. We cultivate an inclusive culture and invite diverse, talented individuals to join us in shaping the future of eye care.POSITION OVERVIEW:The Clinical Applications Specialist position is responsible for training customers (Surgeons and Staff) on the approved utilization of Alcon products to ensure safe and appropriate use for optimal patient outcomes.KEY RESPONSIBILITIES:<ul><li></li><li>Provide technical and clinical training, education and ongoing clinical support to train surgeons and Operating Room (OR) staff on the approved use and application of Alcon’s Cataract and Refractive Surgical Device products.</li><li>Provide on-site and/or remote clinical application support to customers by providing scientific and technical information in response to inquiries regarding approved use of Alcon medical devices.</li><li>Ensure successful implementation of all equipment and software upgrades at clinical sites for all relevant devices.</li><li>Provide clear and accurate documentation of each site visit via a standardized reporting mechanism (CRM Tool) within 48 hours of completion of the visit.</li><li>Identify and report all adverse events and device deficiencies to Medical Safety per company protocol.</li><li>Refer inquiries related to unapproved uses of technologies.</li><li>Address reports of Adverse Events requiring root cause analysis and requests for feedback/input from physicians as requested by Clinical Applications management in cooperation with Medical Safety, as appropriate.</li><li>Collaborate as appropriate with Field Service Engineers to support clinical sites on new installations, site support and trouble shooting.</li><li>Collaborate as appropriate with the Field Service team and Sales Reps to ensure clinical training is scheduled for new installations and needs for ongoing surgical support.</li><li>Provide constant feedback to R&D via approved communication plan on clinical performance of products.</li><li>Respond to unsolicited requests for information related to Alcon medical devices, per SOPs and Ethics and Compliance Guidelines.</li><li>Attend and support Medical Congresses, fellowships, conferences, exhibits, seminars, and wet-labs as requested by Clinical Applications management.</li><li>Assist with convention demonstrations as deemed appropriate by management per SOPs.</li><li>Achieve clinical certifications to meet requirements and scope of responsibilities. </li></ul>WHAT YOU’LL BRING TO ALCON:<ul><li>Bachelor’s degree required; degree in Optometry is an advantage.</li><li>Minimum: 3 years of related experience or equivalent years of relevant experience.</li><li>The ability to fluently read, write, understand, and communicate in English and Malay.</li><li>Strong background in clinical ophthalmology and enthusiasm to learn.</li><li>Positive and pro-active attitude.</li><li>General understanding of Ophthalmology surgical techniques, anatomy and optics.</li><li>Opportunity for domestic and international travel, with approximately 60% travel required.</li></ul>HOW YOU CAN THRIVE AT ALCON:<ul><li>Opportunity to work with a leading global medical device company</li><li>Collaborate with a diverse and talented team in a supportive work environment</li><li>Competitive compensation package and comprehensive benefits</li><li>Continuous learning and development opportunities</li></ul>Alcon CareersSee your impact at alcon.com/careers<ul></ul> ATTENTION: Current Alcon Employee/Contingent WorkerIf you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.<a href="https://wd5.myworkday.com/alcon/d/inst/1422$3/rel-task/3001$14.htmld" target="_blank" rel="noopener noreferrer">Find Jobs for Employees</a><a href="https://wd5.myworkday.com/alcon/d/inst/1422$130/rel-task/3001$14.htmld" target="_blank" rel="noopener noreferrer">Find Jobs for Contingent Worker</a>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...