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Value-Based Care Operations Lead

April 30, 2026

Who we are: Novocardia, a division of CVAUSA, is on a mission to revolutionize cardiovascular care and empower clinicians across the United States to consistently deliver high-quality, prevention-focused, value-based, patient-centered care. Chronic disease is the dominant cause of avoidable healthcare spending and death in the United States and worldwide. Fortunately, much of this disease burden and associated spending is potentially avoidable through delivery of more proactive, prevention-focused care. We are deeply passionate about improving care quality, and providing more Americans with access to great, evidence-based chronic disease care. We are looking for high integrity, mission-oriented people who are passionate about improving the quality and value of chronic disease in America, excited to join a dynamic, rapidly growing, and diverse team.<h1 style="margin-top:17px;">Position Summary</h1>The Value-Based Care Operations Lead is a non-clinical leadership role responsible for overseeing patient engagement and enrollment operations that support CVAUSA’s value-based cardiovascular care programs. This role provides operational insight, performance monitoring, and frontline team leadership to ensure engagement workﬂows function efficiently, consistently, and at scale. The Operations Lead partners closely with Clinical Managers and operational stakeholders to support the development of performance metrics, reporting, and scorecards related to engagement, enrollment, and administrative throughput. While this role contributes operational insight into clinical performance metrics, Clinical Managers retain responsibility for implementing and overseeing clinical strategies, care delivery, and clinical performance improvement informed by this data. The Operations Lead manages and supports front-line, non-clinical staff responsible for patient engagement and enrollment activities, enabling clinical teams to focus on delivering high-quality, value-based cardiovascular care.<h1 style="margin-top:17px;">Key Responsibilities</h1><h2 style="margin-top:14px;">Patient Engagement & Enrollment Operations</h2><ul style="margin-top:14px;"><li style="margin-top:14px;margin-right:60px;margin-left:8px;">Oversee day-to-day non-clinical patient engagement and enrollment operations, including outreach, intake coordination, and administrative workﬂows.</li><li style="margin-right:35px;margin-left:8px;">Lead front-line engagement activities such as inbound/outbound calls, SMS triage and routing, mailers, and related patient communications.</li><li style="margin-right:51px;margin-left:8px;">Ensure engagement operations are timely, accurate, and aligned with service standards and program requirements.</li></ul><div style="margin-right:51px;margin-left:8px;"><h2 style="margin-top:17px;">Front-Line Staff Leadership</h2><ul style="margin-top:14px;"><li style="margin-top:14px;margin-left:8px;">Provide direct leadership and operational oversight for Patient Engagement Specialists.</li><li style="margin-top:3px;margin-right:81px;margin-left:8px;">Set expectations for productivity, quality, documentation, and service delivery; support onboarding, training, and scheduling.</li><li style="margin-right:82px;margin-left:8px;">Address performance or workﬂow issues and escalate as appropriate while supporting resolution.</li></ul><div style="margin-right:82px;margin-left:8px;"><h2 style="margin-top:17px;">Operational Performance Insight & Reporting</h2><ul style="margin-top:14px;"><li style="margin-top:14px;margin-right:93px;margin-left:8px;">Support the development and maintenance of engagement, enrollment, access, and administrative performance metrics.</li><li style="margin-left:8px;">Generate, analyze, and distribute daily, weekly, and monthly operational reports and scorecards.</li><li style="margin-top:3px;margin-right:74px;margin-left:8px;">Identify trends, risks, and opportunities related to patient engagement performance and administrative throughput.</li></ul><h2 style="margin-top:17px;">Partnership with Clinical Leadership</h2><ul style="margin-top:14px;"><li style="margin-top:14px;margin-right:38px;margin-left:8px;">Partner with RN Managers and clinical leadership to align engagement operations with clinical objectives.</li><li style="margin-left:8px;">Provide operational data and insights to support clinical performance discussions and planning.</li><li style="margin-top:3px;margin-right:26px;margin-left:8px;">Maintain clear role boundaries by supporting insight and operational execution without directing clinical care or clinical strategy.</li></ul></div><h2 style="margin-top:17px;">Workﬂow Optimization & Capacity Planning</h2><ul style="margin-top:5px;"><li style="margin-top:5px;margin-right:53px;margin-left:8px;">Monitor engagement and administrative workﬂows to identify inefficiencies, bottlenecks, or capacity constraints.</li><li style="margin-top:3px;margin-left:8px;">Partner with leaders to recommend process improvements and workﬂow reﬁnements.</li><li style="margin-top:3px;margin-left:8px;">Support staffing and capacity planning tied to growth, volume changes, and new initiatives.</li></ul><h2 style="margin-top:17px;">Operational Excellence & Network Support</h2><ul style="margin-top:16px;"><li style="margin-top:16px;margin-left:8px;">Reinforce adoption of CVAUSA operational playbooks, standards, and best practices.</li><li style="margin-right:59px;margin-left:8px;">Participate in special projects related to performance improvement, growth initiatives, and value-based care innovation.</li><li style="margin-right:45px;margin-left:8px;">Collaborate with practice administrators and operational leaders to support consistency and continuous improvement across the CVAUSA network.</li></ul><h2 style="margin-top:17px;">Non-Clinical Role Clariﬁcation</h2>This role is non-clinical and does not provide medical advice, diagnosis, treatment, or clinical decision-making. Responsibilities are limited to operational leadership, engagement and enrollment workﬂows, performance reporting, and administrative program support. Qualiﬁcations</div><h2 style="margin-top:14px;">Education & Experience</h2><ul style="margin-top:14px;"><li style="margin-top:14px;margin-right:69px;margin-left:8px;">Bachelor’s degree in healthcare administration, business, public health, or a related ﬁeld required.</li><li style="margin-right:51px;margin-left:8px;">Experience in patient engagement, enrollment operations, care coordination, or ambulatory practice operations preferred.</li><li style="margin-right:44px;margin-left:8px;">Experience working in value-based care, physician-led organizations, or multi-site healthcare environments strongly preferred.</li><li style="margin-left:8px;">Prior experience leading or supervising front-line, non-clinical teams required.</li></ul><h2 style="margin-top:17px;">Skills & Competencies</h2><ul style="margin-top:14px;"><li style="margin-top:14px;margin-left:8px;">Strong operational leadership and people management skills.</li><li style="margin-top:3px;margin-left:8px;">Analytical ability to interpret operational data and performance metrics.</li><li style="margin-top:3px;margin-left:8px;">Ability to inﬂuence and collaborate with clinical leadership without direct clinical authority.</li><li style="margin-top:3px;margin-left:8px;">Excellent communication and organizational skills in distributed or remote environments.</li><li style="margin-top:3px;margin-right:28px;margin-left:8px;">Proﬁciency with EHRs, CRM or engagement platforms, scheduling systems, reporting tools, and Excel or BI tools.</li><li style="margin-left:8px;">Adaptability and continuous-improvement mindset aligned with value-based care principles.</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...