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KYC Team Lead
Ignite Your Career Where Innovation Leads the Way! Bally ’ s Interactive is redefining the future of entertainment by powering one of the world ’ s most dynamic entertainment ecosystems. We believe the customer experience is the product, and through technology and innovation, we create experiences that captivate and delight our customers.
You ’ l l apply your expertise in sports betting, iGaming, live sports streaming, payments and fraud prevention, CRM, and gamification technologies. Whether your passion lies in data, AI, machine learning, user experience, security, or emerging tech, you ’ l l have the opportunity to grow, innovate, put your ideas to the test, and make a real impact. Join our team and elevate your career in a rapidly growing industry that rewards bold thinking, creativity, and innovation.
Well, What About The Role?
Our players are the reason we're here. Making sure they have a safe, fair and seamless experience isn't just good business, it's the point. We're building and continuously raising the bar on a culture of responsible gambling. We're looking for someone process-driven and detail-oriented, who can also adapt quickly when the unexpected comes up.
As KYC Team Lead, you'll own the day-to-day of our KYC operation across North America. You'll lead from the front when the team needs hands-on support, and step back to focus on strategy and process when they don't.
Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally ’ s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.
What You'll Do
Lead The Team
- Lead, coach and develop a high-performing KYC team — set the standard, share the wins, own the misses.
- Run the daily playbook: shift coverage, queue management, escalations, and quality assurance.
- Build a culture of ownership, curiosity and continuous improvement (and, yes, fun).
- Keep training current and sharp across the operations team — no one gets left behind.
- Oversee and support all KYC functions across our North American operations, start to finish, end to end.
- Monitor KYC processes in real time to detect suspicious or unexpected activity, and troubleshoot issues the moment they surface.
- Make balanced, well-reasoned decisions on player accounts where the rulebook doesn't quite fit the situation.
- Provide regular, clear updates to the Payments & KYC Manager — wins, blockers, the whole picture.
- Continuously evaluate processes, controls and vendor performance with one big goal in mind: lifting our KYC pass rate without compromising compliance.
- Own the KPIs that matter — pass rates, turnaround times, manual review volumes, vendor SLAs — and use them to drive change.
- Identify friction in the player onboarding journey and partner with Product, Payments and Engineering to engineer it out.
- Work hand-in-glove with Compliance, Payments, Fraud & Risk, AML, and Customer Support — KYC sits at the centre of this Venn diagram, and so will you.
- Be the go-to subject matter expert on KYC for the wider business.
- Excellent knowledge of FinCEN and US state-level regulation as it relates to KYC.
- End-to-end understanding of online KYC processes from document capture and identity verification, through to enhanced due diligence and ongoing monitoring.
- Deep knowledge of online gaming Payments and AML processes.
- Exceptional communication skills, written and verbal. You can explain a complex KYC edge case to an analyst, an executive, and a regulator without losing anyone.
- Genuine customer service mindset, every flagged account is a real player on the other side.
- Bachelor's degree in Business, Data Analytics, or a related field
- Experience interacting directly with gaming regulators and supporting compliance-related fraud reviews
- Prior leadership or senior-analyst experience in a KYC, AML, Fraud or Compliance function ideally in online gaming, sports betting, fintech or payments.
- Passion for sports betting and/or the online gaming industry
- Competitive pay with annual salary reviews & performance bonuses
- Medical, dental and vision plan options
- 401(k) matching for long-term wins
- Monthly socials and team building events
- Home office a
