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Manager, Risk Management & Claims

May 12, 2026

Our Loews Hotels & Co Home Office remote teams provide support to all our properties throughout the United States. Our talented teams provide guidance over strategic planning, operations, revenue management, communications, marketing, finance, human resources, and information technology.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:<ul><li>Competitive health & wellness benefits, 401(k) & company match</li><li>Paid Sick Days, Vacation, and Holidays, Paid Bereavement</li><li>Pet Insurance and Paid Pet Bereavement</li><li>Training & Development opportunities, career growth</li><li>Tuition Reimbursement</li><li>Team Member Hotel Rates, other discounts, perks and more</li><li>Many of our Leadership positions are bonus eligible</li></ul>What We’re Looking For:As a vital member of our Risk Management team, the Manager, Risk Management & Claims reports directly to the Vice President, Risk Management, overseeing and navigating the complexities of claims management while ensuring compliance and asset protection for Loews Hotels & Co. With a knack for strategic collaboration, you’ll serve as a key liaison between our hotels and various stakeholders, including carriers, attorneys, brokers, and loss control contacts. You'll also conduct internal audits, collaborate on loss prevention strategies, provide consultation to our Orlando Risk Management Claims team, deliver regular claim status reports, organize casualty claim reviews, oversee investigations, evaluate settlements, and assist with managing litigation.Who You Are: <ul><li>Strategic with a forward-thinking approach to claims management to develop effective strategies to mitigate risks, reduce losses, and ensure compliance.</li><li>Analytical, possessing the ability to analyze data and trends related to claims loss history to identify patterns, assess risk, and make informed decisions.</li><li>Dedicated to details ensuring accuracy in reviewing coverage, documentation, and any settlement negotiations.</li><li>Collaborative with the ability to build and maintain positive relationships with various stakeholders.</li></ul>What You’ll Do:<ul><li>Serve as Hotels point of contact and liaise with carrier, attorneys (in-house and external), broker and loss control contacts across all lines of insurance (property and casualty claims, cyber, EPLI, etc.).</li><li>Analyze data and trending related to claims loss history and provide strategy and recommendations to the appropriate parties.</li><li>Organize and facilitate casualty claim reviews between the carrier, broker and property.</li><li>Review and analyze complex coverage issues and preparation of coverage positions.</li><li>Oversee sound investigations, subrogation possibilities, legal reviews and claim resolutions to ensure they are completed and in accordance with company policies and procedures.</li><li>Evaluate reserve and settlement possibilities and provide recommendations to the property and VP of Risk Management.</li><li>Serve as liaison for litigation management related to subrogation of general liability, property and automobile losses.</li><li>Conduct periodic internal audits to assure compliance with policies and adequacy of reserve estimates as well as oversee external broker audits.</li><li>Assist in development of methodologies to monitor effectiveness of loss control efforts.</li><li>Collaborate with Hotels, Home Office Director of Security and VP, Engineering on Loss Prevention analysis and solutions.</li><li>Participate in onsite hotel Risk Assessments and provide analysis and recommendations to key stakeholders at each property.</li><li>Provide consultation to the Orlando Risk Management Claims team on claim matters.</li><li>Provide claim status and issue monthly, quarterly (including VPO reports) and ad hoc loss reports.</li><li>Receive, review and verify all incoming incident reports as well as conduct quarterly meetings with corporate security to ensure compliance.</li><li>Attend mediations and trials as applicable.</li><li>Maintain regular attendance in conformance with standards.</li><li>May be required to work varying schedules as needed to support business operations.</li><li>Attend/complete all required meetings and training.</li><li>Other duties as assigned.</li></ul>Your Qualifications Include:<ul><li>High School Diploma or equivalent required; four-year college degree or equivalent preferred.</li><li>15+ years prior claims management experience in General Liability and Workers' Compensation, with particular emphasis on CA, NY, and TX, jurisdictions required.</li><li>Prior knowledge of insurance policies and coverage types. Familiarity with legal processes related to claims management and familiarity for insurance placement.</li><li>Strong analytical skills with the ability to analyze data and trends effectively.</li><li>Proficiency in Microsoft products including but not limited to Word, Excel, PowerPoint and PowerBI, and claims management software such as RMIS Database.</li><li>Excellent communication skills (verbal and written) in interactions with team members at all levels, including control or business process owners and senior management.</li><li>Strong interpersonal skills with the ability to effectively develop and maintain positive working relationships cross-functionally with all levels of team members (e.g., Finance, HR, Operations, Compliance, Legal, etc.) and external parties (e.g., insurance providers).</li><li>Flexibility to work independently and in a team-oriented environment depending on assignment needs.</li><li>Willingness and ability to travel up to 5-10% of the time.</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...