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Senior Analyst, Business Analysis

May 11, 2026

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.Position Summary Provides consultation on the design, testing and enhancement of information product including technical assistance and product development support to external and internal customers. Researches, manipulates and prepares complex data to document program activities and reports on its results. Provides oversight to data quality and provides feedback to various areas in order to improve service delivery and enhancement to design efforts. Develops a consultative relationship with internal/external customers. **QNXT is REQUIRED** **Excel is REQUIRED** May lead or act as a business technical expert with the planning, development and validation of master or detail test plans and strategies. Performs ongoing research, and support tasks for existing systems. Leads or acts as a business technical expert in the design of new applications or enhancements including integration of solutions. Provides Leadership/Coaching/Mentoring; may be a mentor to others. Directs the implementation of program specific information through education, technology, organizational methods and procedures. Influences enhancements to business processes and system infrastructure to improve data quality availability and access. Manages customer contact and participates in internal and external health industry development efforts (e.g., performance measurements). Analyzes complex data for trends, highlights in-depth interpretations and provides in-depth root cause analysis. Consults with client on a regular basis to ensure progress is in line with customer's expectations and to obtain additional information as needed. Translates complex data into constructive data and information and makes recommendations. Defines, identifies, develops and implements information products to support strategic business and operational planning. Illustrates complex information in a clear concise manner. Develops and conducts presentations and consultations to existing and prospective customers and internal business areas. Provides workgroup support on projects. Educates customer on the value, use and interpretation of information product. Influences changes/enhancements to business processes, policies, and system infrastructure to improve information quality, availability and access. Evaluates available software and data to deliver better business solutions. This position is open to fully remote candidates. If located in Phoenix, AZ, you may be expected to be hybrid.Required Qualifications<ul><li>6+ Months Working experience reading and understanding claims.</li><li>Working knowledge of reading and reviewing claim and coding types.</li><li>6+ Months of intermediate to advanced level knowledge of Excel (ability to manipulate large lines of data, work with formulas etc.)</li><li>6+ Months QNXT.</li><li>Excellent verbal and written communication skills.</li><li>MS Office (Word, Access DB and Info Path etc.).</li><li>Extensive experience with databases as well interpretation and manipulation of related data.</li><li>Healthcare background.</li></ul>Preferred Qualifications<ul><li>MS SQL experience is a plus.</li><li>Remedy (Ticket Tracking) experience is a plus.</li><li>3-5+ years of data interpretation and analysis experience.</li><li>Bachelor's degree preferred.</li><li>We support a hybrid work environment. If selected and you live near a suitable work location, you may be expected to comply with the hybrid work policy. Under the policy, all hires for in-scope populations should be placed into a hybrid or office-based location, working onsite three days a week.</li><li>Aetna Service Operations office/hub locations will be discussed with the selected candidate.</li></ul>Education<ul><li>Bachelor's degree, technical certification or equivalent work experience.</li></ul>Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$46,988.00 - $112,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on <a href="https://learn.bswift.com/cvshealth-mainland" target="_blank" rel="noopener noreferrer">Benefits Moments</a>. We anticipate the application window for this opening will close on: 05/15/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...