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Business Operations Project Lead

May 12, 2026

<h1>Business Operations Project Lead</h1>The Role: We are searching for a Business Operations Project Lead to serve as the operational backbone for Brightline’s internal systems. This role brings execution rigor and operational discipline to the highest-priority strategic initiatives across the organization, translating business priorities into structured project plans, repeatable processes, and reliable execution.This is not a "status reporting" role. We need an Internal Architect who can walk into a room of disagreeing clinical and technical stakeholders and leave with a documented, automated workflow and/or solution that solves a bottleneck. You’ll serve as the execution partner who ensures strategic priorities translate into the scalable systems that allow our clinicians and engineers to do their best work. Reporting to the Director of Business Operations, you will ensure our outcomes lead to sustainable operational practice.<h2>Responsibilities:</h2>Strategic Project Execution<ul style="min-height:1.5em"><li>Own end-to-end delivery of high-priority cross-functional initiatives, ensuring projects are scoped, planned, resourced, and executed on time and aligned with organizational goals.</li><li>Translate organizational priorities into structured execution plans, including timelines, deliverables, and success metrics.</li><li>Act as the central coordination point for assigned initiatives, maintaining visibility into dependencies, risks, and progress across workstreams.</li><li>Proactively identify risks, bottlenecks, and tradeoffs, escalating decisions as needed to keep work moving forward.</li><li>Drive high-velocity iterations in a scrappy, Series C environment, focusing on rapid outputs and accelerated timelines to move teams from strategy to decision-making efficiently.</li></ul>Process Design & Documentation<ul style="min-height:1.5em"><li>Construct the Engine: Design, develop, and document repeatable processes, workflows, and operational playbooks that enable strategic initiatives to scale beyond one-off execution.</li><li>Own continuous process improvement as a standing responsibility, ensuring workflows evolve with organizational needs and are consistently followed.</li><li>Build and maintain comprehensive documentation (SOPs, process maps, decision frameworks, templates) that creates institutional knowledge and reduces execution friction.</li><li>Ensure processes are built for scale from the outset, not retrofitted later.</li></ul>Cross-Functional Collaboration & Stakeholder Management<ul style="min-height:1.5em"><li>Bridge the Gap: Serve as the operational point of contact for assigned strategic initiatives, acting as the primary "translator" between the medical team, engineering, and business leaders.</li><li>Influence without direct authority, building alignment and driving accountability across teams with competing priorities.</li><li>Facilitate strong cross-functional partnerships that accelerate execution, surface blockers early, and maintain momentum on complex initiatives.</li><li>Navigate Ambiguity: Move work forward in a high-growth environment where the playbook is still being written and directions are frequently evolving.</li></ul>Operational Excellence & Visibility<ul style="min-height:1.5em"><li>Create visibility into project health, progress against milestones, and risks requiring attention or escalation.</li><li>Manage competing demands and shifting priorities in real time, ensuring resources are allocated effectively and trade-offs are surfaced transparently.</li><li>Maintain operational discipline in execution—meeting cadences, status tracking, decision logs, and clear accountability structures.</li><li>Partner closely with the Director of Business Operations to ensure alignment on priorities, capacity allocation, and escalation pathways.</li></ul>Who You Are:<ul style="min-height:1.5em"><li>The Builder: 4+ years of experience in operations or project management within high-growth, venture-backed healthcare/digital healthcare startups (Seed to Series D). You’ve built systems where none existed.</li><li>Internal-First: You have a strong preference for internal relationship management over external partner or client-facing management. Your "customers" are our internal staff.</li><li>Clinical Context: You have direct experience with care delivery models and understand the friction of operationalizing clinical decisions.</li><li>Tech-Forward: You are hyper-vigilant about using AI and data tools to automate your own workflows and create visibility for leadership.</li><li>Proven Track Record: Demonstrated ability to own end-to-end delivery of complex, cross-functional projects with competing priorities and frequent ambiguity.</li><li>Expert Communicator: Strong ability to influence without direct authority, bringing leaders together to drive execution across diverse stakeholder groups.</li></ul>Benefits, Perks, and Stipends:<ul style="min-height:1.5em"><li>Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k</li><li>12 Company Holidays, Holiday Shutdown, Paid Time Off, Parental Leave</li><li>Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement</li><li>Stock Options</li></ul>At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $100,000-$110,000.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...